I. Introduction

Local Leaders Plumbing (referred as; “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, and disclose information about you when you visit our website, (“Website”), or use our services.

II. Information We Collect

We collect two types of information:

• • Personally Identifiable Information (PII): This includes information that can be used to identify you directly, such as your name, email address, phone number, and company name. We collect PII when you submit a contact form, subscribe to our newsletter, or choose to provide it to us voluntarily.

• • Non-Personally Identifiable Information (Non-PII): This includes information that cannot be used to identify you directly, such as your IP address, browser type, operating system, browsing behavior, and website usage data. We collect Non-PII through Google Analytics and other tracking technologies.

III. How We Use Your Information

We use your information for the following purposes:

• • To respond to your inquiries and requests.

• • To provide you with marketing materials and updates.

• • To analyze website traffic and usage data.

• • To improve our website and services.

• • To comply with legal and regulatory requirements.

IV. Google Tag Manager and Google Analytics

We use Google Tag Manager and Google Analytics to collect and analyze website traffic data. These services collect Non-PII such as your IP address, browser type, and website usage. You can learn more about Google’s privacy practices here: Google Privacy Policy https://policies.google.com/privacy?hl=en-US  and Google Analytics Privacy Policy https://policies.google.com/technologies/partner-sites. 

V. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect Non-PII and improve your website experience. You can control your cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functionalities.

VI. Data Security

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

VII. User Rights

You have the right to:

• • Access your personal information.

• • Rectify inaccurate personal information.

• • Request deletion of your personal information.

• • Object to the processing of your personal information.

To exercise your rights, please contact us at info@localleadersplumbing.com

VIII. Data Retention

We retain your information for as long as it is necessary for the purposes described in this Privacy Policy, unless required by law to retain it for a longer period.

IX. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website.

X. SMS Opt-In

Local Leaders Plumbing will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

XI. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@localleadersplumbing.com